Hello!
I'm Brigham Eckrich.
- Send me a note at hey@brighameckrich.com
- Reach out to connect on linkedin/brighameckrich
- Dig through some work in my portfolio (password-protected)
I am a design leader committed to driving positive impact in our community through user-centered problem-solving and a collaborative and inclusive culture. I seek challenging roles that offer the opportunity to learn, drive strategy, and jump in to support my colleagues, no matter the size of the problem to be solved.
I have been working as a designer and design leader for 20+ years and relish the opportunity to build and grow high-performance, high-EQ, and fun design teams. Design holds a unique role within an organization, responsible for the highest-leverage points of contact between a customer and a business. To meet that responsibility effectively, I build and lead teams that are exceptionally perceptive, deeply caring, inclusive, and unflinchingly collaborative.
As a senior leader, I collaborate with and drive impact across functions within an organization, particularly within Product, Marketing, and People teams. I am drawn to startups because they frequently offer the opportunity to make this type of cross-functional impact, in addition to the structural, cultural, and process innovation that new companies must work through and that I find so exciting and rewarding.
Recently
Head of Design, Homethrive (2024 - 2025)
Helping caregivers thrive at home, work, and in life.
- Series B startup delivering B2B2C caregiving products to employers and health plans for the benefit of their employees and members. Started as Director of Product Design and was promoted to Head of Design.
Highlights of company achievements impacted by Design during my tenure:
- Secured $20M funding round
- Expanded product offering to include childcare, pet care, and after loss support
- Relaunched B2B business with evolved brand and new website to drive engagement with our expanded product offering. The website saw a 200% increase in traffic.
- Launched first iOS app
- Expanded AI beyond chat, driving a fully personalized experience across all tools and guidance in the product
My role and responsibilities:
- Established and grew the Design Team of 6, including individual contributors across Product Design and Brand & Creative Design
- Leveled up all company design practices and drove strategic direction and roadmap decisions across the org.
VP of Design, Kinsa (2021 - 2023) — acquired by Healthy Together (12/2023)
Helping folks understand when illness is spreading and what to do about it.
- Series B startup that delivered B2C health products for families and B2B products for hospital systems, retail pharmacies, and health brands. Started as Director of Design and was promoted to VP.
- Kinsa was acquired by Healthy Together (12/2023)
Highlights of company achievements impacted by Design during my tenure:
- 3+ million mobile app users with an App Store rating of 4.8 stars (40k reviews)
- Increased our consumer product Must-Have score from 49% in 2021 to 65% in 2023 — the industry benchmark for product-market-fit is 40%
- Launched Kinsa's Illness Prevention Program — insights delivered via email & SMS to health plan members — resulting in a 49% Must-Have score 10 months post-launch and 92% of respondents reporting behavior change
- Relaunched B2B business with new brand and website, with product packaging for Pharma, Consumer Health, and Media solutions
- B2B stats: 110% YOY growth in SaaS ARR, 150% growth in key accounts, NPS score >30
My role and responsibilities:
- Led the Design Team of 8, including individual contributors and managers across Product Design and Brand & Creative Design. Set all company design practices and drove strategic and roadmap discussions involving Design.
- Stood up DEI efforts at the company, leading a cross-functional effort to form a DEI Committee and define its role within the organization. Served as Chair for the first year of its existence.
- Served as a senior leader on the company's HR Steering Committee
- Relaunched B2B business with new brand and website, with product packaging for Pharma, Consumer Health, and Media solutions
- B2B stats: 110% YOY growth in SaaS ARR, 150% growth in key accounts, NPS score >30
Head of User Experience, Scoop Technologies Inc (2019 - 2020) — acquired by Spacer Technologies (7/2024)
Dramatically improving the commute, fostering community among neighbors and coworkers, and positively impacting the environment by connecting people in carpools.
- Directed and managed the UX org of 8, including individual contributors and managers across Product Design, Research & Insights, and Content Strategy
- Redefined the company’s design process based on user-centered principles and helped refine the Product org’s broader product development process to give UX a greater ownership stake
- Prioritized Accessibility product development improvements and the creation and adoption of a company-wide design system
- Implemented agile practices within UX to provide a more predictable and impactful roadmap along with clear prioritization in the day-to-day
Head of Design, Primer Inc (2016 - 2017)
Helping mobile users achieve their goals faster by creating a toolset for app builders and mobile marketers to make onboarding far more efficient and successful.
- Responsible for all Product Design and User Research efforts as individual contributor, manager, and director
- Co-led research and validation of a major product pivot
- Assumed leadership and management of new product efforts as a result of the pivot
- Drove process and communication improvements throughout the org
Director of User Experience, BitTorrent Inc (2013 - 2015) — acquired by Tron (6/2018)
Democratizing the web by building content publishing and sharing tools on distributed technology.
- Directed and managed all UX Design and Research efforts across products serving over 150 million monthly users
- Built a team of 18, made up of Design and Research individual contributors and managers, working across 6 different products
- Refocused company-wide product development processes to be user-centered and design-driven
- Implemented UX's integration into the company's agile practices that had been exclusively engineering-focused
- Spearheaded the development of the company’s first product design strategies and their adoption